Owner Portal

Frequently Asked Question About Your Stay

What is the cancellation policy?

Cancelations made at least 60 days before the start of your reservation shall get a refund of 100% of the pre-tax reservation total. Cancelations made with less than 60 days' notice are not refundable. Loss of rental funds can be avoided if Generali Travel Protection Insurance was purchased and the reason for cancelation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing. Changes to any reservation after 72 hours from booking will be subject to a $100 Change Fee. There is no refund for an early departure at any property. Learn more about trip cancelation insurance.

What Time is Check-in and What Time is Check-out?

Our standard check-in time in 2022 is no earlier than 4:00 pm. Our standard check-out time in 2021 is 10:00 am. Guests will be charged an additional fee of $75 if they arrive before 4:00 pm or fail to depart by 10:00 am without prior approval by Sunapee Vacation Rentals.

Whats Included in my Vacation Rental

Since all Sunapee Vacation Homes rental properties are homes, and not hotel rooms, they are fully furnished and include a living room, kitchen, and bedrooms and bathrooms as described on each property detail page.

  • The kitchen includes cooking utensils, pots & pans, dishcloths, potholders, flatware, dishware, and glassware. Standard appliances include a refrigerator, microwave, stove, toaster, and coffee maker. Some properties are equipped with additional items; please refer to the full amenity list for your specific property. If you require specialty items, such as kitchen scales or food processors, it is best to bring your own.
  • Bed linens and bath linens (bath towels, hand towels and face cloths) can be rented for your stay. Beds will be made with linens, pillows, blankets, and bedspreads prior to your arrival, with the exception of trundles, top bunks, futons, and sleep sofas.
  • The property includes basic housekeeping supplies, such as brooms and dustpans.
  • TVs, DVD players, porch furniture, grills, docks, recreational games and equipment, and other amenities are furnished as a courtesy by the homeowner and are not guaranteed. Please refer to the full amenity list for your specific property for details.

Guests will also receive a Welcome Binder. The Welcome Binder gets you started on your vacation by providing some additional information about check-in check-out things

What do I need to bring?

All Sunapee Vacation Rentals are equipped with furniture and furnishings such as sheets and bath towels, pillows, bedspreads, blankets, pots, pans, dishes, and flatware unless otherwise stated. In addition, we provide a "starter amount" of toilet paper and paper towels. View a detailed list of what is included in each rental.

We recommend that you bring the following items with you or buy them when you arrive.

  • Groceries
  • Coffee and Coffee Filters
  • Condiments
  • Paper Towels
  • Napkins
  • Garbage Bags
  • Soaps (hand soap, dish detergent and dish soap)
  • All-purpose cleaner
  • Specialty cooking items (such as waffle iron, Crock pot, etc.)
  • Foils, wraps and baggies
  • Laundry detergent
  • Toilet Paper
  • Personal toiletries such as shampoo
  • Personal appliances such as hair dryers
  • Extra blankets and pillows if desired
  • Pool or beach towels
  • Beach chairs (if desired)
  • Sunscreen and bug spray
  • Items for your dog (if applicable)
  • You must provide your own clothing, bathing suits, shoes, etc
  • Personal toiletries and grooming appliances
  • Paper goods and hand soap if any is needed beyond what is supplied at the beginning of your stay.
  • Kitchen items such as plastic wrap, aluminum foil, and groceries.
  • Pantry items such as salt, pepper, flour, coffee, or spices.
  • Beach equipment (chairs, boogie boards, snorkels).
Can I bring extra guests to stay in my vacation rental?

The occupancy limit stated on the Rental Agreement may not be exceeded for overnight stays without express written permission of Sunapee Vacation Rentals. Children are counted in total occupancy unless they are under the age of two. NO campers or motor homes will be allowed to park on the rental property for the purpose of adding extra sleeping space.

Large gatherings, rehearsal dinners, weddings, graduation parties, cocktail parties, wedding preparation groups, breakfasts or brunches, showers, celebrations, barbecues, catered meals, or any occasion that brings extra guests and/or cars onto the property is considered to be a “party” or an “event”. Events MUST be disclosed to and approved by Sunapee vacation Rentals in advance and are subject to Event Fees.

Noise, Construction, Traffic, or Other Inconveniences

Sunapee Vacation Rentals is a growing community and there is a chance that your property may be near some construction. Noise or altered views due to construction or road works are beyond our control. Refunds, discounts, substitutions, or cancellations cannot be made due to nearby construction projects, traffic, neighboring properties, insects, or any other circumstances beyond our control.

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